Refund & Cancellation Policy

Effective date: November 6, 2026 · Last updated: November 6, 2026 · Language: English

This Refund & Cancellation Policy applies to paid B2B Pet Desk subscriptions on PetPolicyCheck / Paw Passport. Free public guides are free and do not involve payment.

Merchant of Record (Paddle.com)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

For paid orders, contact buyer support at paddle.net or email contact@petpolicycheck.com. We will help route your request so Paddle can process it promptly.

Operator: LEVRAT Marc Jea Won (PetPolicyCheck / Paw Passport), 266-17 Pyeonghwa-ro, Paju-si, Gyeonggi-do 10849, Republic of Korea.

14-Day Refund Guarantee

We offer a clear, friction-free 14-day refund policy. If you are not satisfied with your initial B2B Pet Desk subscription purchase (monthly or annual), you may request a full refund within 14 calendar days of the purchase date.

How to request: open a request via paddle.net (preferred for MoR orders) or email contact@petpolicycheck.com with your order/receipt email and plan name.
Approved refunds are processed by Paddle back to the original payment method.
This guarantee is intended to make trying the self-serve platform low-risk for agencies and mobility teams.

One-Click Subscription Cancellation

You may cancel anytime before the next billing cycle:

Use the subscription management link in your Paddle receipt / customer portal email; or
Email contact@petpolicycheck.com and we will help you cancel.

After cancellation, access continues through the end of the paid billing period, with zero further charges. Cancellation stops renewal; it is separate from a refund request under the 14-day guarantee above.

Renewals, Duplicates & Accidental Charges

Renewals: subscriptions renew automatically at the then-current plan price unless cancelled before renewal. We will honor fair handling consistent with Paddle’s consumer and business buyer protections.
Duplicate or accidental charges: if you were charged twice for the same subscription period, or purchased by mistake, contact paddle.net or contact@petpolicycheck.com as soon as possible — we will work with Paddle to correct the charge.
Partial periods after day 14: outside the 14-day window, cancellations take effect at period end (no further renewal). Additional goodwill refunds may be considered case-by-case for service outages that prevent material use of the software.

Contact

Billing & refunds: paddle.net · contact@petpolicycheck.com